// ORDER INFO //
What forms of payment do you accept?
• Fiendies accepts PayPal and all major credit cards through Shopify’s secured payment gateway. // No Checks or Money Orders //
Do you accept International orders?
• Yes! Fiendies will ship to any realm that mail is accepted.
When will my order be shipped out?
• Handcrafted relics take time to create. Please allow 7-10 days for your purchase to materialize into our realm.
Do you really hand craft all of this?
• 90%* of our relics, yes, are handmade by 2 people! We sand, paint, laser, screen print, cut fabric, pour candles,make molds, cast resin, assemble, pack, ship & design everything.
* Items currently manufactured by other independent business: Astral Planes Throw Blanket & Enamel Pins.
Oh No! I just noticed a mistake on my order! Can I make a change?
• Please contact us as soon as possible with your order number and the mistake and as long as your order hasn’t shipped we will get it corrected for you.
// SHIPPING //
How much does Fiendish Flat Rate shipping cost?
• United States $6 // Canada $15 // International $20
What happens after my order ships?
• You will receive your tracking number via email to email address provided at checkout.
It is now your responsibility to follow up on your tracking number to ensure successful delivery.
// Fiendies will not responsible for any lost or stolen packages //
After I receive my tracking number, how long until I receive my order?
• All orders are shipped through USPS and should arrive to you in 2 - 4 days.
// Excluding Sundays & Holidays //
I need my order by a specific date! What can I do to get my items faster?
• If you should need your items in a hurry, don't hesitate to contact us !
We will do our best to accommodate your needs, although do keep in mind an extra fee may be necessary!
// INTERNATIONAL ORDERS //
Do you accept International Orders?
• Yes! Fiendies will ship anywhere that mail can be delivered.
Will you mark my order as a gift and/or lower the stated value?
• Unfortunately, modifying shipping documents is illegal in the US.
We understand there is an extra cost for customs fees, but there is no way around it :(
I live outside of the US, do you know how much the customs fee will cost for my order?
• We recommend checking with your local post service to obtain this information.
// Fiendies is not be responsible for any customs fees //
What happens if I didn’t claim my package?
• Unclaimed packages will be returned to us, orders will be refunded minus the shipping price.
Please contact us to claim your refund or to arrange reshipment at an additional cost.
How long does international shipping take?
• International shipping typically takes 10 - 12 days, in some cases though it may take up to 20 days to arrive in your country depending on the efficiency of you customs office.
// PACKAGE ISSUES //
My tracking number says my package was delivered but it’s not here! How do I find it?
1: Ask your neighbors and if you live in an apartment complex, ask the front office if they have your package.
2: Double check with your local post office and/or postal delivery worker and see if they have come across the package.
3: Wait 1-2 days after item has been marked as "delivered" as sometimes the system glitches, and your package is still on its way.
4: If none of that works out please contact us with your order number and we will see what we can do to help track it down.
// Fiendies will not be responsible for any lost of stolen packages //
Help! My items arrived damaged. How do I get this fixed?
• Please contact us as soon as possible with your order number and a photo of damaged relics so we can get this fixed for you.
// RETURNS & EXCHANGES //
What is your return policy?
• Fiendies accepts returns within 15 days of your item being delivered. To arrange a return email us with your
order number and reason for return, we will follow up with our return address. Buyer pays return shipping.
// Purchase price minus shipping will be refunded when we receive the item in original condition //
Do you accept exchanges?
• Currently Fiendies does not accept exchanges.
// FIENDIES LOVE //
How can I leave a review?
Where can I find the latest Fiendies News?
• Currently the best place for Fiendies updates is our Instagram @fiendies
I love this shop! How can I help spread the word about Fiendies?
• Info Coming Soon!
Can I get a tattoo of your artwork?
• Yeah! Email us a photo when its done at firstname.lastname@example.org! We love seeing Fiendies inspired tattoos.
Is there a Fiendies storefront?
• Not at this time.
// PRODUCT INFO //
When will a sold out item be back in stock?
• Fiendies is run by 2 people, while we try out best to keep everything in stock on occasion items do sell out and unless it is a Holiday/Limited Edition item it will return eventually. Follow us on our Instagram @fiendies or sign up to our mailing list to get the latest updates on our relics.